Q: Can I apply a promotion code to an order I already placed?
A: Unfortunately, we cannot retroactively apply promotion codes to any orders.
Q: Are any items excluded from promotion codes?
A: In general, promotion codes cannot be used on gift cards and promotional-priced products. Promotions are not combinable. If you have questions about the exclusions or fine print, please email firstname.lastname@example.org.
Q: How are promotional discounts applied to orders?
A: All promotion codes are applied to the order subtotal. Promotions or discounts of any kind cannot be added after an order is placed.
Q: What if I don't see my size online?
A: We want everyone to have access to our products! We can produce extended sizing in most of our styles.
Q: Can I find your products in stores?
A: Yes, you can! We currently work with over 200 partners all over the country. You can find which stores in your area carry our products here and thank you for supporting us!
Q: Who do I contact for potential collaborations?
A: We LOVE to collaborate! Did you know we are now on Rewardstyle? If you’d like to partner with us to create badass content, please email email@example.com with your media kit.
CUSTOMER SERVICEOur customer service team is available for chat and email M-F 9am-5pm PST. Please allow up to 24 hours for a response to all inquiries. Please feel free to reach out any time at firstname.lastname@example.org.
We process all orders (excluding customized styles) within 5-7 business days (not including weekends or bank holidays). Custom orders have various lead times, please review those on the individual product pages.
RETURNS & EXCHANGES
We work hard to make sure you love your LULUSIMONSTUDIO pieces! If you aren’t 100% satisfied with your goodies, please take a moment to review our Return & Exchange Policy here.
Installments by Afterpay allows you to purchase in four equal installments, due every 2 weeks. For example, if your cart total is $200, you pay 4 installments of $50. There is no additional cost to use installments by Afterpay as long as you pay on time. All your payments are interest-free and you will receive your order right away. In order to use Afterpay as a form of payment you need to spend a minimum of $50. To create an Afterpay account click here.