Shipping policy

SHIPPING

Need to cancel or make an adjustment? Let us know right away, and we'll do our best! Email customerservice@lulusimonstudio.com.

Unfortunately, we're unable to make any changes once an order is sent to from our warehouse, because we're working quickly to get it to your doorstep!

If you need to expedite your order, please reach out immediately to our Customer Service team via email customerservice@lulusimonstudio.com. We will try our best to accommodate you and your shipping needs.

METHODS AND TRANSIT TIMES

We ship retail orders via USPS First Class Mail or UPS Grround within 3-5 business days (Mon-Fri). Tracking information is included in your shipment confirmation email.

International retail orders are shipped via USPS International within 3-5 business days. Tracking information is included in your shipment confirmation email.

RATES

Free shipping on all domestic orders. International shipping will be calculated at checkout. 

Important Notes:

Orders placed after 12pm PST on Friday will process the following Monday
We're not responsible for UPS or USP shipping delays.
Customs fees and duties are the customer's responsibility.
UPS does not ship on weekends.
UPS cannot deliver to PO boxes-a valid street address is required!