RETURNS / EXCHANGES

HOW DO I RETURN AN ITEM?

LULUSIMONSTUDIO will gladly accept unworn, unwashed or defective merchandise for return or exchange. Returns and exchanges can be made within 21 days of purchase. Please allow 2-3 weeks for your return to be received and processed.

Please email info@lulusimonstudio.com to obtain a return label. The email must include the first and last name you placed the order under, your order number, and the reason for your exchange or return. 

Please return your items using a shipping service that provides tracking so you can be assured that your return was delivered to us.

Items returned MUST be in new condition, unworn, not washed, with original tags attached. We refund the item price plus any applicable tax. Shipping charges are not refunded.